watch Hug Your Haters: How to Embrace Complaints and Keep Your Customers movie online now. You also can download other movies with any genre and category. Get online Hug Your Haters: How to Embrace Complaints and Keep Your Customers today. Are you Looking Download or watch Hug Your Haters: How to Embrace Complaints and Keep Your Customers for free..? enjoy it.
Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels, many of them public. This requires a completely new system for instantly finding, evaluating, and addressing these complaints. Jay Baer and Edison Research conducted a landmark study of more than 2,000 consumers and found that not all complainers ("haters") are created equal. In fact, there are two vastly different categories of haters: Offs
